Tue August 5, 2014
No More Reservations: Exclusive Restaurants Require Tickets Instead
Originally published on Mon August 11, 2014 10:57 am
Have you ever wanted a ticket to see your favorite band so much that you could taste it?
You set the alarm, and start calling or clicking right when the tickets go on sale. You try again and again, until, finally, you snag a ticket. And even though the process is a pain, when you succeed, you feel like part of an exclusive group.
In the future, going out to eat could become a lot like going to a sold-out rock concert. In fact, some of the hottest restaurants now sell tickets instead of taking reservations.
In Los Angeles, classically trained French chef Ludovic "Ludo" Lefebvre sells tickets for a five-course meal at his 29-seat bistro, Trois Mec, for about $100 a pop, including tax and tip. On one recent evening, the menu featured avocado citrus crab ceviche followed by veal belly with crispy artichoke and Parmesan.
Lefebvre says he likes the comparison to concert tickets. When asked about the to-die-for concert ticket when he was growing up in France in the late 1980s, Lebebvre doesn't hesitate. "U2. Definitely. U2," he says. One time, he waited on the phone for what seemed like forever, but finally scored tickets to see Bono and the lads.
Now, Lefebvre is a rock star chef. Tickets to dine at Trois Mec are sold online and sell out in minutes.
The restaurant ticketing system was invented by Nick Kokonas in 2011. He co-owns Chicago restaurant Next, which specializes in theme menus, such as "Paris 1906," a meal based on legendary chef August Escoffier's seminal Le Guide Culinaire, and "el Bulli," a nod to the now-closed Spanish temple of modern cuisine by the same name.
Tickets for Next meals go for about $300 a head for several courses and beverage pairings. Currently, the restaurant's theme is "Chinese: Modern."
The menus at Next change three times a year. So diners can buy season tickets, like you would for the opera. Last December, the restaurant sold around $3 million worth of season tickets in a few hours.
The number of exclusive eateries that sell tickets for meals is growing. The latest chef to join the club is Daniel Patterson, who owns the San Francisco restaurant Coi.
Patterson had been frustrated by the number of reservations that were canceled at the last minute, which resulted in as much as 15 percent of his tables going empty. And that got reflected in customers' bills. "A big part of our price has to do with the fact that a small portion of our guests don't show up," he says.
Now that he's adopted the ticket system for his restaurant, Patterson saves money on no-shows. He passes that savings along to customers, offering a discount for diners who take early or late seatings.
The issue of no-shows plagues many small, chic restaurants. That makes tickets even more appetizing for them.
Ticket pioneer Kokonas says, "We are rolling it out to about 10 to 20 restaurants over the next couple of months worldwide."
Over the next six months, expect to see tickets sold at hot spots in Austin, Texas; Boston and Philadelphia, among other cities in the U.S. Abroad, Kokonas says his ticket business model will expand to England, Europe, Australia and Hong Kong.
But some chefs are resisting the change — even in Los Angeles, no-show central.
"Within the restaurateur world, LA is known as the one city where people don't have any respect for restaurants," says celebrity chef Curtis Stone. "They don't make reservations. They just show up ... with more people than they booked for."
Stone opened his 25-seat restaurant, Maude, last January. It takes reservations the old-fashioned way: by phone. And it's always sold out.
Stone has investigated the ticket business model and found that it has some shortcomings.
"Problem is," says Stone, "some people out there don't feel as comfortable with computers or making reservations online."
Tickets also require consumers to pay for their set, multicourse meal in advance.
And tickets can be resold, which has lured ticket brokers into the market. For the most desirable menu at Next in Chicago, Kokonas says, there were "people posting them on Craigslist and StubHub for a couple thousand dollars apiece."
Pulitzer Prize-winning food writer Jonathan Gold of the Los Angeles Times calls Lefebvre one of the most interesting chefs working in the U.S. And even Gold has had trouble getting tickets to Trois Mec. As payback for having to troll for tickets, he jokes, "I would love to see scalpers outside Trois Mec. It would give me so much pleasure."
Call it a dessert of sweet revenge.
Jeff Tyler is a radio reporter and screenwriter living in Los Angeles.
AUDIE CORNISH, HOST:
If you have a taste for fancy restaurants, you may need a ticket to dine. Reservations are going through something of a revolution. Over the next few months, around 15 of the trendiest restaurants in the world are starting to shift to a ticketing system. Reporter Jeff Tyler begins this story at one of the most exclusive bistros in Los Angeles.
JEFF TYLER, BYLINE: Trois Mec is casual.
(SOUNDBITE OF ARCHIVED RECORDING)
UNIDENTIFIED MAN 1: Bonsoir.
UNIDENTIFIED SPEAKERS: Bonsoir.
UNIDENTIFIED MAN 2: Hi, how are you doing tonight?
TYLER: It's tiny - only 28 seats - and it's pricey, at around $100 per head. To give you a flavor, on a recent menu, the first course was carrots, hay, cultured coconut milk, white chocolate emulsion and ramps, a kind of onion. Nothing here is ordinary, and that includes how you pay.
LUDOVIC LEFEBVRE: You pay before for your meal - tax, food and surcharge.
TYLER: Chef Ludovic Lefebvre co-owns Trois Mec. If you want to eat here, you have to buy a ticket in advance, and that ain't easy. Every other Friday, tickets are sold online at eight a.m., and don't be late.
LEFEBVRE: Because it's sold out in 30 seconds all the time. So fast, in one minute it's sold out for two weeks.
TYLER: The ticket trend started in Chicago at a restaurant called Next, which specializes in theme menus. Currently, it's modern Chinese.
(SOUNDBITE OF ARCHIVED RECORDING)
UNIDENTIFIED MAN 3: On the center block, you'll find dehydrated, glazed beef rib-eye chips and wok-seared, chili-salted broccoli florets. Beef and broccoli as you've never seen before.
TYLER: The restaurant's co-owner Nick Kokonas was the first restaurateur to sell tickets, and Next even sells season tickets.
NICK KOKONAS: Which is a bit like a subscription to a theater group or the opera. It entitles a ticketholder to come to each of our menus. We have three menus a year.
TYLER: Now, if you're the person paying for the meal, the ticket system can be really inconvenient. Let's consider Trois Mec in Los Angeles.
JONATHAN GOLD: I would say that I've tried to get a table at Trois Mec 13 or 14 times, and I've only succeeded maybe four or five.
TYLER: Jonathan Gold is the Pulitzer Prize-winning critic for the Los Angeles Times.
GOLD: It reminds me of lot of waking up at six in the morning staying and standing in line for tickets to a Led Zeppelin show or something.
TYLER: The idea of the ticket makes the experience more like an event, says Chef Lefebvre, with a similar refund policy.
LEFEBVRE: You buy your ticket before. If you don't show up, you lose your money. And Trois Mec's the same thing. If you don't come, we keep the money.
TYLER: He takes that hard line to account for a paradox that bedevils his industry. Even though it's near impossible to reserve a table, once people get the reservation, they often don't show up. To see what I mean, let's drop in on a San Francisco restaurant called Coi. Even though Coi has been named one of the top 50 restaurants in the world, chef and owner Daniel Patterson says...
DANIEL PATTERSON: We have a terrible problem with last-minute cancellations and no-shows. Within a week, we turn over about 30 to 40 percent of our reservations. So people will make a reservation months in advance and then cancel it four days before. The problem is we're a special occasion restaurant, so we don't get a lot of last minute demands. So those tables will largely go empty.
TYLER: To fix that, Coi began selling tickets in late July. With the money Patterson saves on no-shows, he's now able to offer discounts for diners who take early or late seatings. Tickets also have some drawbacks. You have to pay for dinner in advance. Older diners may feel at a disadvantage using an Internet system. And the tickets can be re-sold. Back in Los Angeles, I spoke with some guys waiting for their table outside Trois Mec. Thirty-two-year-old Don Bui bought tickets for the whole group.
DON BUI: I actually thought of selling the tickets.
TYLER: How much would you have tried to sell them for?
BUI: I would imagine they'd go for at least double in L.A.
TYLER: In some cases, scalpers have tried to sell the hottest restaurant critics for as much as $2,000 apiece. But the ticket system isn't just for the most exclusive eateries. The idea is spreading to other small businesses - barbershops and nail salons and even non-emergency medical centers - any business that has problems with people not showing up for their reservations. For NPR News, I'm Jeff Tyler in Los Angeles. Transcript provided by NPR, Copyright NPR.