Ever have trouble communicating with someone who doesn’t see things the way you do?
Since March is “Mediation Month” in the Commonwealth, we're looking for tips from those who do this kind of thing for a living.
E. Franklin Dukes, PhD - Professional mediator. Author of Reaching for Higher Ground: Creating Purpose-driven, Principled, and Powerful Groups [BookSurge, 2009]. Director, the Institute for Environmental Negotiation.